Last Updated: 20/07/2023
At CVMall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose the information you provide when you use our CVMall app ("the App"). Please read this policy carefully to understand our practices regarding your personal data and how we handle it.
1.1 Personal Information: When you register an account with CVMall, we may collect certain personal information, such as your name, email address, phone number, and delivery address. This information is necessary for us to provide you with a seamless food delivery experience.
1.2 Order Information: To process your food orders, we collect information about the items you order, the payment method used, and any special instructions you provide.
1.3 Device Information: We may collect certain information about your device, including the device model, operating system, unique device identifiers, and IP address. This information helps us optimize our services and ensure a secure user experience.
2.1 Service Provision: We use the information collected to facilitate food delivery services and process your orders efficiently. This includes communicating with restaurants and delivery partners to ensure accurate and timely delivery.
2.2 Personalization: We may use your information to personalize your experience on the App, such as suggesting restaurants and menu items based on your preferences, and sending you relevant promotions and offers.
2.3 Customer Support: We may use your information to respond to your inquiries, provide technical support, and address any issues you may encounter while using the App.
2.4 Analytics and Improvements: We may analyze user behavior and preferences to improve our services, enhance the user interface, and develop new features.
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors and delivery partners. These providers are obligated to handle your information securely and only for the purposes specified by us.
3.2 Legal Requirements: We may disclose your information if required by law, governmental authorities, or to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.
We take the security of your personal information seriously and employ appropriate technical and organizational measures to safeguard it. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
You have the right to access, correct, update, or delete your personal information stored in our systems. You can manage your preferences and communication settings through the App or by contacting us directly. Please note that certain information may be retained for legitimate business purposes or as required by law.
We reserve the right to update or modify this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or by other means. Please review this policy periodically for any updates.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [contact information].
By using the CVMall app, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Thank you for trusting CVMall.
